Returns and Refunds

Click h ere to start your return.

We want you to love your order. If something isn't quite right, The Salient Collection accepts return requests within 21 days of delivery. When you start your return, you can choose a refund to your original form of payment, or opt for store credit and receive a 10% bonus with your return processing fee waived.

Eligibility Requirements

To be accepted, all items must meet the following criteria:

Condition: Items must be unworn, unwashed, and in original condition with all original tags attached.
Authorization: Every return must be approved through our returns portal before it's shipped back. Returns sent without portal approval will not be accepted.
Return window: Your return must be requested within 21 days of delivery.
Shipping deadline: Once approved, your return must be handed off to the carrier within 14 days of your return request.

Returns requested more than 21 days after delivery, or not handed off to the carrier within 14 days of the return request, are not eligible. Returns that don't meet the condition requirements may incur a restocking fee of up to 50% or be declined. The Salient Collection reserves the right to refuse returns showing signs of wear, damage, strong odors such as perfume or smoke, or alteration.

If a return is declined for not meeting the eligibility requirements above, the item can be shipped back to you at your own expense. We will email you at the time your return is declined. You'll have 72 hours from that email to reply with a prepaid label. If we do not receive a label within 72 hours, the item will be disposed of.

Refund & Store Credit Options

When you start your return, you'll be able to choose how you'd like to be refunded:

Refund to original payment: a $7.50 return processing fee is deducted from your refund.
Store credit + 10% bonus: choose store credit and we'll add a 10% bonus to your total and waive the $7.50 processing fee. All store credit is issued in the form of a gift card that never expires.

Original shipping fees are non-refundable.

Instant Exchanges

Need a different size or color? Our instant exchange option lets you lock in your new piece right away, no waiting for your original to make its way back to us.

A $7.50 processing fee applies, and a temporary hold for the value of your new item is placed on your card.
Your replacement ships immediately, so you don't risk your size or style selling out.
Send your original item back within 14 days and the hold is released, you're never charged for it. If your original isn't shipped back within 14 days, the hold is processed as a charge.
Exchanged items are only eligible for store credit if returned within the policy window.

Refund Processing

Please allow 5-7 business days from the date your return is received for processing. Once complete, you'll receive a confirmation email. Refunds are issued through Shopify Payments and typically appear on your statement within 2-10 business days, depending on your financial institution. Store credit is issued as soon as your return is processed.

If it's been more than 10 business days since your return was delivered and you haven't received an update, please contact us at contact@thesalientcollection.com.

Damaged or Defective Items

If your item arrives damaged, please contact us within 14 days of delivery at contact@thesalientcollection.com with photos of the damage. Claims submitted outside of this window may not be eligible for a refund or replacement.

Please Note

Final sale items are not eligible for return, exchange, or store credit.
Items marked 'Exchange or Store Credit Only' (noted on the product page and in your cart) are not eligible for a refund to the original form of payment. These items may be exchanged for a different size or style, or returned for store credit.
Gift cards are non-refundable.
For hygiene reasons, bodysuits are final sale and not eligible for return or exchange.
Once a package is marked as delivered by the carrier, The Salient Collection is not responsible for lost, stolen, or damaged items.
Questions about sizing, fit, or returns? Reach out anytime, we're happy to help.